Refund policy


Return & Refund Policy – SrOfGold




1. Gold & Precious Stone Jewelry



All of our pieces are carefully inspected before being delivered. Because we work with 10k, 14k, and 18k gold, as well as precious stones (natural diamonds, lab-grown diamonds, emeralds, sapphires, etc.), we do not accept returns or offer refunds under the following circumstances:


  • Change of mind or subjective dissatisfaction with the design after purchase.
  • Damage caused by misuse or improper handling.
  • Personalized, engraved, or custom-made items.
  • Natural variations in color, shape, or size of the gemstones (this reflects their authenticity).




2. Manufacturing Defect Guarantee



We only accept returns if the item has a verified manufacturing defect reported within 3 calendar days of delivery. In that case, the customer must:


  • Contact us in writing via our official email or store WhatsApp.
  • Include photos and a detailed explanation of the defect.
  • Return the item in perfect condition, unused, and with all original packaging.



After evaluating the case, SrOfGold reserves the right to approve an exchange for the same item, another item of equal value, or issue store credit. No cash refunds will be issued.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pedroafanador@srofgold.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pedroafanador@srofgold.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pedroafanador@srofgold.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pedroafanador@srofgold.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pedroafanador@srofgold.com.


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